Steves PC delivers comprehensive IT consulting and managed services exclusively to San Antonio businesses. Since 2018, we’ve provided network infrastructure management, server administration, security services, and proactive IT support to small and mid-size commercial enterprises, enabling business owners to focus on operations rather than technology challenges.

Target Client Profile

Small to Mid-Size Business IT Services

Our managed services program serves businesses with 5-50 employees—organizations large enough that technology disruptions impact productivity and revenue, yet not at the scale where dedicated in-house IT staffing provides financial justification.

Industries We Serve

Professional service firms: Law offices, accounting practices, medical facilities, real estate agencies, and consulting firms where operational continuity and data security carry substantial business implications.

Retail and service operations: Businesses requiring point-of-sale systems, inventory management platforms, and reliable network infrastructure to maintain customer service standards.

Manufacturing and industrial companies: Organizations needing workstation management for engineering applications, CAD software support, and robust network infrastructure for operational technology.

Business-to-Business Exclusivity

This is an exclusively commercial service offering. We provide managed IT services to registered businesses only, not residential consumers. Residential services are available through separate programs not included in this managed services framework.

Managed IT Services Overview

Proactive Infrastructure Management Model

Rather than reactive hourly billing when systems experience issues, managed IT services operate on a flat monthly fee structure. We proactively monitor business systems, handle routine maintenance and updates, respond rapidly when problems arise, and develop long-term technology roadmaps aligned with business objectives.

This model functions as an outsourced IT department on retainer rather than employing full-time technology staff with associated salary and benefit costs.

Comprehensive Service Portfolio

Network Infrastructure Management

Complete administration of networking equipment including enterprise routers, managed switches, and wireless access points. We ensure proper configuration and security protocols across network architecture. Businesses operating consumer-grade networking equipment receive recommendations for business-class alternatives that provide reliable performance without connectivity disruptions.

Server Administration

Whether operating physical on-premises servers or utilizing cloud platforms such as Microsoft 365, AWS, or Azure, we maintain operational status, implement backup protocols, and enforce security standards across server infrastructure.

Workstation Management

Comprehensive management of employee computer systems including update deployment, security configuration, and performance monitoring. Remote monitoring infrastructure identifies potential issues before they escalate to business-impacting problems.

Cybersecurity Services

Multi-layered security implementation including firewall configuration, antivirus deployment and management, security patch deployment, employee training on phishing recognition and security protocols, and incident response procedures when security events occur.

Backup and Business Continuity

Automated backup systems for critical business data with regular verification testing to ensure backup integrity. Comprehensive recovery procedures for scenarios including hardware failure or ransomware incidents, minimizing downtime and data loss.

Email and Collaboration Platform Administration

Microsoft 365 tenant administration, email security implementation, shared drive management, Microsoft Teams deployment and configuration, and administration of business communication and collaboration tools.

Secure Remote Access Solutions

VPN infrastructure and remote access configuration for employees working remotely or traveling. Implementations prioritize security protocols alongside user convenience to maintain both productivity and data protection.

Vendor Coordination

Direct liaison with internet service providers, software vendors, and hardware manufacturers on behalf of client businesses, eliminating time-intensive vendor interactions from business owner responsibilities.

Strategic Technology Planning

Regular consultative meetings to evaluate current infrastructure effectiveness, identify improvement opportunities, and develop technology investment strategies aligned with 1-3 year business objectives.

Service Level Agreement Standards

Defined Response Times

Our standard Service Level Agreement establishes clear response time commitments:

Critical incidents (server outages, network failures, security events): Two-hour response time with typical on-site presence within four hours when physical intervention is required.

High-priority situations (multiple users impacted, business operations affected): Four-hour response commitment.

Medium-priority issues (individual user problems, non-critical concerns): Same business day response.

Low-priority items (enhancement requests, general inquiries): 24-hour response window.

After-Hours Emergency Support

Emergency support outside standard business hours is included in managed services agreements. Critical infrastructure failures occurring during evenings or weekends receive immediate response.

Investment and Pricing Structure

Managed Services Pricing

Managed IT services typically range from $100-200 per user monthly, depending on infrastructure complexity, specific business requirements, and service level specifications. A representative 15-employee office generally invests $1,800-2,400 monthly for comprehensive managed services coverage.

This monthly investment includes unlimited support interactions, continuous remote monitoring, security services, backup management, and proactive maintenance activities. On-site service visits are included within reasonable monthly allocations (typically 4-8 hours). Substantial projects such as network infrastructure upgrades or server migrations receive separate project-based quotations.

IT Consulting Services

For businesses not requiring full managed services engagement, we offer project-based IT consulting at $150 per hour. This model suits one-time projects, periodic support needs, or organizations with partial internal IT capabilities requiring specialized expertise for specific initiatives.

Why San Antonio Businesses Choose Steves PC

Local Presence and Rapid Response

Our San Antonio location at 10207 N IH 35 enables rapid on-site response when physical presence becomes necessary, rather than remote-only support from out-of-state providers.

Small Business Expertise

We specialize in small and mid-size business requirements rather than enterprise IT scaled down. Our understanding of 5-50 employee business operations stems from seven years serving this specific market segment.

Transparent Cost Communication

We provide straightforward guidance on technology investments. When services aren’t necessary for your business, we explicitly state that position. When significant costs are involved, we communicate pricing and rationale clearly before proceeding.

Established San Antonio Presence

Operating continuously in San Antonio since 2018, we maintain business stability and local commitment rather than franchise structures subject to ownership changes or national corporate policy shifts.

Engagement Process

Initial Consultation

Contact us at 210-241-2054 or support@localcomputer.expert to schedule an infrastructure assessment. We’ll arrange a convenient time to evaluate your current technology environment, discuss operational challenges and successes, and develop a customized service proposal.

Complimentary Assessment

Initial consultations are provided at no charge. We invest approximately one hour understanding your business operations, evaluating existing infrastructure, and determining appropriate service recommendations. Our approach emphasizes honest assessment of business needs rather than sales pressure.

Implementation Timeline

Upon engagement approval, we typically begin with comprehensive network assessment and infrastructure documentation, then transition into ongoing managed services over a 30-60 day period. Implementation schedules accommodate business operational requirements to minimize disruption.

Steves PC
10207 N IH 35
San Antonio, TX 78233
Phone: 210-241-2054